Refunds

Showing up

I’ll be on-site or on the call about 10 minutes early. You get a 15-minute grace after the start time. After that the job is canceled and the deposit is kept — I can’t hold the rest of the day open. Please text if you’re running behind.

Canceling a service

Give at least 2 days’ notice (48 hours before the start). Cancel inside that window and the deposit stays, unless something dire hit — hospital, a death in the family, a city shutdown. Email ejinsane@gmail.com as soon as you know. We’ll treat you like a person.

If we cancel — sick, unsafe, we have to refuse the job — the deposit is refunded immediately, or we pick a new date. Your call.

File delivery

I try to get every file out inside 24 hours. Standard is free. Only pay for same-day or next-day if the deadline is mandatory. If you pay for expedited and I miss that window, the expedited fee is refunded. The rest of the invoice stays — you still got the work.

Weather

Outdoor work (camera, training) can get called for lightning, ice, hurricane warnings, or anything that makes the job unsafe. If weather kills the date and you don’t want to reschedule, the deposit comes back. Indoor work with a booked studio keeps the date unless the city shuts down.

Studio

Shop Insane does not provide studio space. If the shoot needs four walls and lights, you book the studio before the start time and put the address in the details box. I’ll show up there.

After the work is done

Hour finished, files delivered, move complete — that invoice is closed. If a file is corrupt, we replace the file. We don’t refund the hour because the taste wasn’t a match.

Digital + clothing

Programs, playbooks, eBooks: final once payment clears. Clothing: final. If Fourthwall sends the wrong tee or it arrives destroyed, we replace it.